![]() As suggested by Radziwill and Benton : ‘chatbots are one class of intelligent, conversational software agents activated by natural language input’. These tools may be designed to perform in different contexts (web platforms, social networks, home devices etc.) and to serve a wide range of goals in different domains from entertainment to health assistance and customer service support. ![]() Designers can use it as a tool to assess products, thus building independent databases for future evaluation of its reliability, validity and sensitivity.Ĭhatbots can be defined as intelligent conversational applications that can simulate natural language conversation by engaging in text or voice (or both) input and output exchange with humans. Despite the convincing psychometric properties, BUS-15 requires further testing and validation. conversational efficiency and accessibility, quality of the chatbot’s functionality and so on. BUS-15 strongly correlates with UMUX-LITE by enabling designers to consider a broader range of aspects usually not considered in satisfaction tools for non-conversational agents, e.g. (ii) A 15-item questionnaire (BOT Usability Scale, BUS-15) with estimated reliability between. ![]() This tool is a development of previous works which can be used reliably to check the quality of a chatbots experience in line with commonplace principles. Two instruments were developed: (i) A diagnostic tool in the form of a checklist (BOT-Check). This work describes four studies, including a systematic literature review, with an overall sample of 141 participants in the survey (experts and novices), focus group sessions and testing of chatbots to (i) define attributes to assess the quality of interaction with chatbots and (ii) the designing and piloting a new scale to measure satisfaction after the experience with chatbots. Standardised tools to assess a user’s satisfaction with the experience of using chatbots and conversational agents are currently unavailable. ![]()
0 Comments
Leave a Reply. |